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Bug #33349

open

Hotel | TBO Cancellation policy details not shown in voucher

Added by Anjana Krishnan about 2 months ago. Updated about 2 months ago.

Status:
Fixed not Tested
Priority:
Normal
Assignee:
Sadique P
Target version:
-
Start date:
02/18/2026
Due date:
02/25/2026 (48 days late)
% Done:

100%

Estimated time:
Spent time:
3:30 h
remarks:

NIL

DB Changes:

NIL

Keys & Permissions:

NIL

Areas Affected:

NIL

Files Changed:

NIL

Description

Searched a TBO hotel select and went up to ticketing, getting a cancellation policy when proceeding after payment gateway selection. but when getting vouchered the cancellation details are not displaying in the voucher page. As per client approved design need to show the cancellation policy details in voucher if getting from provider.

Files

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TBOHotel.zip (25.6 KB) TBOHotel.zip Anjana Krishnan, 02/18/2026 02:41 PM
Cancellation policy 04-02-2026 14_54_25_132.png (1.96 MB) Cancellation policy 04-02-2026 14_54_25_132.png Anjana Krishnan, 02/18/2026 02:41 PM
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 #1

Updated by Anjana Krishnan about 2 months ago

  • Assignee changed from Nidhun Manoj to Sadique P
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 #2

Updated by Sadique P about 2 months ago

  • Status changed from Assigned to In Progress
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 #3

Updated by Sadique P about 2 months ago

  • Status changed from In Progress to On hold

This is an API-related issue. The cancellation policy was not get in the ‘GetVoucher’ API response. A support task has been created : https://redmine2023.caxita.ca/issues/33370.

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 #4

Updated by Sadique P about 2 months ago

API support was provided by comparing the Web and App requests, and both are the same as the Web. The ‘Get Policy’ API call was moved to execute after the ‘PreBook’ API request; however, the issue still exist. This case has been checked in both 100 and Staging

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 #5

Updated by Sadique P about 2 months ago

  • Due date changed from 02/19/2026 to 02/25/2026
  • Status changed from On hold to Fixed not Tested
  • % Done changed from 0 to 100
  • remarks updated (diff)
  • DB Changes updated (diff)
  • Keys & Permissions updated (diff)
  • Areas Affected updated (diff)
  • Files Changed updated (diff)

Hotel | TBO cancellation policy details were not displayed in the voucher. This issue has now been resolved. On the app side, the GetPolicy API was being called before the PreBook API, due to which the ProcessId was not passed. The sequence has been corrected, and the ProcessId is now being sent properly. The functionality is working as expected.

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