Support #33370
closedHotel |Voucher | Cancellation policy missing
Description
https://safargouatapi.caxita.ca/api/hotel/GetPolicy {"UniqueId":"Stay-11-2-110000","Currency":"KWD","SelectedRoomId":"1"} {"Version":"1.0","Code":"200","Message":["Success"],"SessionKey":"6602c9e1-7d75-4929-a14a-ce3f0911e9bb","Data":{"policies":[{"CancellationPolicy":[{"Amount":"0.000","Currency":"KWD","Value":"The last cancellation deadline is 20-02-2026 12:00:00","IsManuelText":true,"CancelRestricted":false,"PolicyServiceCharge":"0.000","IsPercentage":false,"ShowCancelAmount":false},{"Amount":"0.000","Currency":"KWD","Value":" The booking can be cancelled between 18-02-2026 12:00:00 and 20-02-2026 12:00:00 and the cancellation charge is ","IsManuelText":false,"CancelRestricted":false,"PolicyServiceCharge":"0.000","IsPercentage":false,"ShowCancelAmount":true},{"Amount":"10.120","Currency":"KWD","Value":" The booking can be cancelled between 21-02-2026 12:00:00 and 21-02-2026 12:00:00 and the cancellation charge is ","IsManuelText":false,"CancelRestricted":false,"PolicyServiceCharge":"0.000","IsPercentage":false,"ShowCancelAmount":true},{"Amount":"0","Currency":"%","Value":" The booking can be cancelled between 22-02-2026 12:00:00 and 23-02-2026 12:00:00 and the cancellation charge is 100% ","IsManuelText":true,"CancelRestricted":false,"PolicyServiceCharge":"0.000","IsPercentage":true,"ShowCancelAmount":false}],"ExtraNotes":[{"RoomCode":"1265121","Description":4,"ExtraNotesName":"Default Policy","Value":"Early check out will attract full cancellation charge unless otherwise specified."},{"RoomCode":"1265121","Description":5,"ExtraNotesName":"HotelNorms","Value":"<b>CheckIn Time-Begin:</b> 2:00 PM <br><b> CheckIn Time-End:</b> midnight<br><b>CheckOut Time:</b> 12:00 PM<br><b>CheckIn Instructions:</b> <ul> <li>Extra-person charges may apply and vary depending on property policy.</li><li>Government-issued photo identification and a cash deposit may be required at check-in for incidental charges.</li><li>Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.</li><li>This property accepts credit cards and cash.</li><li>Safety features at this property include a fire extinguisher and a smoke detector.</li> </ul> <br><b> Special Instructions :</b> This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.<br><b>Minimum CheckIn Age :</b> 18<br><b>Mandatory Fees:</b> <p>You'll be asked to pay the following charges at the property. Fees may include applicable taxes:</p> <ul><li>A tax is imposed by the city: AED 10.00 per accommodation, per night.</li><li>Cleaning fee: AED 20 per accommodation, per night.</li>A tourism fee is imposed by the city and collected at the property. The fee is AED 10.00 for the first bedroom per night, and increases by AED 10.00 per night for each additional bedroom. </ul> <p>We have included all charges provided to us by the property. </p> <br><b> Optional Fees:</b> <ul> <li>Fee for buffet breakfast: approximately AED 25 per person.</li><li>Rollaway bed fee: AED 80.0 per night.</li></ul> <p>The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. </p><br><b>Cards Accepted:</b> Visa,Debit cards not accepted,Cash,Mastercard<br><ul> <li>One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. </li><li>The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. </li> </ul>,Pets not allowed,Professional property host/manager,Cash deposit required<br>Please note that this a special rate which should be sold only with an airline ticket as part of a package.<br>"}],"RoomName":"Standard Single,1 Twin Bed,Nonsmoking","BoardType":"Room Only"}],"IsRefundable":true,"IsSinglePolicy":true,"RoomName":"Standard Single,1 Twin Bed,Nonsmoking","BoardType":null}}
https://safargouatapi.caxita.ca/api/hotel/GetVoucher {"transactionId":["aDOmM2FEH3l/XZevG1FwYg=="],"Currency":"KWD"}
{"Version":"1.0","Code":"200","Message":["Success"],"SessionKey":"6602c9e1-7d75-4929-a14a-ce3f0911e9bb","Data":{"Vouchers":[{"transactionDetails":{"TransactionId":899,"UserTransactionId":"","ApiId":11,"SupplierPNR":"A1DJG1","Supplier":null,"SupplierName":null,"TransactionDate":"2026-02-19T07:46:29","Status":1,"VoucherStatus":"Booked","CouponCode":"","IsInvoiced":false,"IsHoldBooking":false,"Remark":""},"paymentDetails":{"PaymentGatewayName":"KnetPaymentGateway","IsPaymentSuccess":true,"PaymentStatus":"Confirmed","Currency":"KWD","Amount":"31.317","TransactionNumber":"899","ReferenceNumber":"605020000093","PaymentId":"100605020000001252","TrackId":"3771042_hotel_899","TransactionTime":"02/19/2026 04:46:20","Description":"3","AuthorizedId":"B05985","PaymentReference":"605020000093","TransactionId":0,"PGTransactionID":"605020000408795","ReferenceId":null},"agencyDetail":{"ShowAgencyContact":false,"AgencyId":3,"AgencyEmail":"adminweb@caxita.com","AgencyCustomerNumber":"+965 123456789","AgencyLogo":null},"stayDetail":{"CheckInDate":"24-02-2026","CheckOutDate":"27-02-2026","CheckInTime":null,"CheckOutTime":null,"NoOfNights":3,"RoomCount":1,"HotelName":"Phoenix Hotel Dubai","Address":"Al Nakheel Center, P.O.Box: 39674Dubai","CountryCode":"AE","ZipCode":null,"HotelPhone":"971-4-2522000","Fax":null,"Email":"myota@oyorooms.com","Rating":"3","Location":"Dubai","GeoPoint":{"Latitude":"25.272191","Longitude":"55.31376"},"HotelStayInfo":null,"AccomodationType":"Hotel","VatNumber":null,"IsRefundable":true,"Images":[{"url":"https://www.tboholidays.com//imageresource.aspx?img=FbrGPTrju5e5v0qrAGTD8pPBsj8/wYA5F3wAmN3NGLXnE8yaVLSAHWpUUXYIN1cuNGNj1Y+1KJt59rfVva/d/DX0coO0l3OiIPZMxEGw3/s=","alt":null,"caption":null,"roomId":null,"IsRandomImage":false}],"RoomDetails":[{"RoomImages":[{"url":"https://www.tboholidays.com//imageresource.aspx?img=FbrGPTrju5e5v0qrAGTD8pPBsj8/wYA5F3wAmN3NGLXnE8yaVLSAHWpUUXYIN1cuNGNj1Y+1KJt59rfVva/d/DX0coO0l3OiIPZMxEGw3/s=","alt":null,"caption":null,"roomId":null,"IsRandomImage":false}],"RoomName":"Standard Single,1 Twin Bed,Nonsmoking","BoardType":"Room Only","AdultCount":1,"ChildCount":0,"ConfirmationNumber":"A1DJG1","CustomConfirmationNumber":"A1DJG1","RoomId":"1877","IsNonRefundable":"Refundable","CancellationPolicy":{"LastPossibleCancellationDate":"2026-02-19T07:46:29.153","IsSinglePolicy":true,"CancellationPolicy":[{"Amount":0.0,"Currency":null,"Value":"","IsManuelText":true,"CancelRestricted":false,"PolicyServiceCharge":0.0,"IsPercentage":false,"ShowCancelAmount":false}],"IsPolicyRefundable":false,"PolicyRefundableStatusUnknown":false,"IsPolicyPartilayRefundable":false},"PaymentGuaranteedBy":""}],"ApiPolicies":[],"DistanceFromDetails":[],"HotelFreeFlowTags":null,"HotelFreeFlowTagsAr":null,"HotelOnRequest":false},"fareDetail":{"Price":"31.317","Currency":"KWD","Discount":"0.000","Tax":null,"Fees":null,"PaymentGatewayCharge":"0.000","WhatsappCharge":"0.000","TotalPricePgWithCharge":"31.317","InstantDiscount":"0.000","MarkUp":null,"CouponCodeDiscount":"0.000"},"passengerDetails":[{"Tittle":"Mr","FirstName":"hddh","LastName":"dhhd","MiddleName":"","MobileCode":"+971","MobileNumber":"+971 8089466416","Email":"hdhd@dhhd.com","Age":0,"RoomIndex":1877,"IsLeadPassenger":true,"DateOfBirth":"18-02-2014","PassengerType":0}],"AddedExtrasInfo":[],"RefundProtectTicket":{"Amount":0.0,"SaleId":null,"RefundableLink":null,"RefundableConfirmationHtml":null},"IsHoldBooking":false,"Remark":""}]}}
Updated by Jomiya J about 2 months ago
Please call the getpolicy call before prebooking
1. call the getpolicy in pax page
or
2. call the getpolicy call before prebooking, after get the cancellation policy then call prebooking request.
Updated by Jomiya J about 2 months ago
- Due date set to 02/25/2026
- Status changed from New to For Review
- Assignee set to Sadique P
- Start date changed from 02/19/2026 to 02/25/2026
- % Done changed from 0 to 100
- Estimated time set to 1:00 h
please passthe processid in getpolicy call
Updated by Sadique P about 2 months ago
- Status changed from For Review to Closed
Hotel | TBO cancellation policy details were not displayed in the voucher. This issue has now been resolved. On the app side, the GetPolicy API was being called before the PreBook API, due to which the ProcessId was not passed. The sequence has been corrected, and the ProcessId is now being sent properly. The functionality is working as expected