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Support #33370

closed

Hotel |Voucher | Cancellation policy missing

Added by Sadique P about 2 months ago. Updated about 2 months ago.

Status:
Closed
Priority:
Normal
Assignee:
Target version:
-
Start date:
02/25/2026
Due date:
02/25/2026
% Done:

100%

Estimated time:
1:00 h
Spent time:
remarks:
DB Changes:
Keys & Permissions:
Areas Affected:
Files Changed:

Description

https://safargouatapi.caxita.ca/api/hotel/GetPolicy {"UniqueId":"Stay-11-2-110000","Currency":"KWD","SelectedRoomId":"1"} {"Version":"1.0","Code":"200","Message":["Success"],"SessionKey":"6602c9e1-7d75-4929-a14a-ce3f0911e9bb","Data":{"policies":[{"CancellationPolicy":[{"Amount":"0.000","Currency":"KWD","Value":"The last cancellation deadline is 20-02-2026 12:00:00","IsManuelText":true,"CancelRestricted":false,"PolicyServiceCharge":"0.000","IsPercentage":false,"ShowCancelAmount":false},{"Amount":"0.000","Currency":"KWD","Value":" The booking can be cancelled between 18-02-2026 12:00:00 and 20-02-2026 12:00:00 and the cancellation charge is ","IsManuelText":false,"CancelRestricted":false,"PolicyServiceCharge":"0.000","IsPercentage":false,"ShowCancelAmount":true},{"Amount":"10.120","Currency":"KWD","Value":" The booking can be cancelled between 21-02-2026 12:00:00 and 21-02-2026 12:00:00 and the cancellation charge is ","IsManuelText":false,"CancelRestricted":false,"PolicyServiceCharge":"0.000","IsPercentage":false,"ShowCancelAmount":true},{"Amount":"0","Currency":"%","Value":" The booking can be cancelled between 22-02-2026 12:00:00 and 23-02-2026 12:00:00 and the cancellation charge is 100% ","IsManuelText":true,"CancelRestricted":false,"PolicyServiceCharge":"0.000","IsPercentage":true,"ShowCancelAmount":false}],"ExtraNotes":[{"RoomCode":"1265121","Description":4,"ExtraNotesName":"Default Policy","Value":"Early check out will attract full cancellation charge unless otherwise specified."},{"RoomCode":"1265121","Description":5,"ExtraNotesName":"HotelNorms","Value":"<b>CheckIn Time-Begin:</b> 2:00 PM <br><b> CheckIn Time-End:</b> midnight<br><b>CheckOut Time:</b> 12:00 PM<br><b>CheckIn Instructions:</b> <ul> <li>Extra-person charges may apply and vary depending on property policy.</li><li>Government-issued photo identification and a cash deposit may be required at check-in for incidental charges.</li><li>Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed.</li><li>This property accepts credit cards and cash.</li><li>Safety features at this property include a fire extinguisher and a smoke detector.</li> </ul> <br><b> Special Instructions :</b> This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.<br><b>Minimum CheckIn Age :</b> 18<br><b>Mandatory Fees:</b> <p>You'll be asked to pay the following charges at the property. Fees may include applicable taxes:</p> <ul><li>A tax is imposed by the city: AED 10.00 per accommodation, per night.</li><li>Cleaning fee: AED 20 per accommodation, per night.</li>A tourism fee is imposed by the city and collected at the property. The fee is AED 10.00 for the first bedroom per night, and increases by AED 10.00 per night for each additional bedroom. </ul> <p>We have included all charges provided to us by the property. </p> <br><b> Optional Fees:</b> <ul> <li>Fee for buffet breakfast: approximately AED 25 per person.</li><li>Rollaway bed fee: AED 80.0 per night.</li></ul> <p>The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. </p><br><b>Cards Accepted:</b> Visa,Debit cards not accepted,Cash,Mastercard<br><ul> <li>One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. </li><li>The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. </li> </ul>,Pets not allowed,Professional property host/manager,Cash deposit required<br>Please note that this a special rate which should be sold only with an airline ticket as part of a package.<br>"}],"RoomName":"Standard Single,1 Twin Bed,Nonsmoking","BoardType":"Room Only"}],"IsRefundable":true,"IsSinglePolicy":true,"RoomName":"Standard Single,1 Twin Bed,Nonsmoking","BoardType":null}}

https://safargouatapi.caxita.ca/api/hotel/GetVoucher {"transactionId":["aDOmM2FEH3l/XZevG1FwYg=="],"Currency":"KWD"}

{"Version":"1.0","Code":"200","Message":["Success"],"SessionKey":"6602c9e1-7d75-4929-a14a-ce3f0911e9bb","Data":{"Vouchers":[{"transactionDetails":{"TransactionId":899,"UserTransactionId":"","ApiId":11,"SupplierPNR":"A1DJG1","Supplier":null,"SupplierName":null,"TransactionDate":"2026-02-19T07:46:29","Status":1,"VoucherStatus":"Booked","CouponCode":"","IsInvoiced":false,"IsHoldBooking":false,"Remark":""},"paymentDetails":{"PaymentGatewayName":"KnetPaymentGateway","IsPaymentSuccess":true,"PaymentStatus":"Confirmed","Currency":"KWD","Amount":"31.317","TransactionNumber":"899","ReferenceNumber":"605020000093","PaymentId":"100605020000001252","TrackId":"3771042_hotel_899","TransactionTime":"02/19/2026 04:46:20","Description":"3","AuthorizedId":"B05985","PaymentReference":"605020000093","TransactionId":0,"PGTransactionID":"605020000408795","ReferenceId":null},"agencyDetail":{"ShowAgencyContact":false,"AgencyId":3,"AgencyEmail":"","AgencyCustomerNumber":"+965 123456789","AgencyLogo":null},"stayDetail":{"CheckInDate":"24-02-2026","CheckOutDate":"27-02-2026","CheckInTime":null,"CheckOutTime":null,"NoOfNights":3,"RoomCount":1,"HotelName":"Phoenix Hotel Dubai","Address":"Al Nakheel Center, P.O.Box: 39674Dubai","CountryCode":"AE","ZipCode":null,"HotelPhone":"971-4-2522000","Fax":null,"Email":"","Rating":"3","Location":"Dubai","GeoPoint":{"Latitude":"25.272191","Longitude":"55.31376"},"HotelStayInfo":null,"AccomodationType":"Hotel","VatNumber":null,"IsRefundable":true,"Images":[{"url":"https://www.tboholidays.com//imageresource.aspx?img=FbrGPTrju5e5v0qrAGTD8pPBsj8/wYA5F3wAmN3NGLXnE8yaVLSAHWpUUXYIN1cuNGNj1Y+1KJt59rfVva/d/DX0coO0l3OiIPZMxEGw3/s=","alt":null,"caption":null,"roomId":null,"IsRandomImage":false}],"RoomDetails":[{"RoomImages":[{"url":"https://www.tboholidays.com//imageresource.aspx?img=FbrGPTrju5e5v0qrAGTD8pPBsj8/wYA5F3wAmN3NGLXnE8yaVLSAHWpUUXYIN1cuNGNj1Y+1KJt59rfVva/d/DX0coO0l3OiIPZMxEGw3/s=","alt":null,"caption":null,"roomId":null,"IsRandomImage":false}],"RoomName":"Standard Single,1 Twin Bed,Nonsmoking","BoardType":"Room Only","AdultCount":1,"ChildCount":0,"ConfirmationNumber":"A1DJG1","CustomConfirmationNumber":"A1DJG1","RoomId":"1877","IsNonRefundable":"Refundable","CancellationPolicy":{"LastPossibleCancellationDate":"2026-02-19T07:46:29.153","IsSinglePolicy":true,"CancellationPolicy":[{"Amount":0.0,"Currency":null,"Value":"","IsManuelText":true,"CancelRestricted":false,"PolicyServiceCharge":0.0,"IsPercentage":false,"ShowCancelAmount":false}],"IsPolicyRefundable":false,"PolicyRefundableStatusUnknown":false,"IsPolicyPartilayRefundable":false},"PaymentGuaranteedBy":""}],"ApiPolicies":[],"DistanceFromDetails":[],"HotelFreeFlowTags":null,"HotelFreeFlowTagsAr":null,"HotelOnRequest":false},"fareDetail":{"Price":"31.317","Currency":"KWD","Discount":"0.000","Tax":null,"Fees":null,"PaymentGatewayCharge":"0.000","WhatsappCharge":"0.000","TotalPricePgWithCharge":"31.317","InstantDiscount":"0.000","MarkUp":null,"CouponCodeDiscount":"0.000"},"passengerDetails":[{"Tittle":"Mr","FirstName":"hddh","LastName":"dhhd","MiddleName":"","MobileCode":"+971","MobileNumber":"+971 8089466416","Email":"","Age":0,"RoomIndex":1877,"IsLeadPassenger":true,"DateOfBirth":"18-02-2014","PassengerType":0}],"AddedExtrasInfo":[],"RefundProtectTicket":{"Amount":0.0,"SaleId":null,"RefundableLink":null,"RefundableConfirmationHtml":null},"IsHoldBooking":false,"Remark":""}]}}

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