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Bug #26324

open

Transfer | Mobile view | My booking- Retrieve your booking voucher showing blank page

Added by Vishnu AS 3 months ago. Updated 3 months ago.

Status:
On hold
Priority:
Normal
Assignee:
joby mathew
Category:
Functionality
Target version:
Al Maqaam - Pending features
Start date:
08/28/2025
Due date:
09/05/2025 (about 3 months late)
% Done:

0%

Estimated time:
1:30 h
Spent time:
1:54 h
remarks:
DB Changes:
Keys & Permissions:
Areas Affected:
Files Changed:

Description

From My booking tried to "Retrieve you booking" entered reference number and mail id: AM102857, . Tried to view transfer voucher, clicked on to view ticket button and then clicked on to "view voucher". we are getting a blank page with an Error message. Tried to view the same from web, it is working fine. Please fix this issue attaching screen shot of both web and mobile view below for reference.

Files

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M.Transfer1.png (222 KB) M.Transfer1.png Vishnu AS, 08/20/2025 06:13 PM
M.Transfer2.png (454 KB) M.Transfer2.png Vishnu AS, 08/20/2025 06:13 PM
clipboard-202508281254-3syvg.png (97.5 KB) clipboard-202508281254-3syvg.png viewVoucher joby mathew, 08/28/2025 12:54 PM
clipboard-202508281254-djafm.png (130 KB) clipboard-202508281254-djafm.png downlodedVoucher joby mathew, 08/28/2025 12:54 PM
Screenshot_20250902_122955_Chrome.jpg (241 KB) Screenshot_20250902_122955_Chrome.jpg Gopika Shaji, 09/02/2025 12:34 PM
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 #1

Updated by Vivek V 3 months ago

  • Due date set to 08/25/2025
  • Status changed from New to Assigned
  • Assignee set to joby mathew
  • Target version set to Pending features
  • Start date changed from 08/20/2025 to 08/25/2025
  • Estimated time set to 1:30 h
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 #2

Updated by joby mathew 3 months ago

  • Status changed from Assigned to In Progress
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 #3

Updated by Vivek V 3 months ago

  • Due date changed from 08/25/2025 to 08/28/2025
  • Start date changed from 08/25/2025 to 08/28/2025
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 #4

Updated by joby mathew 3 months ago

Now this issue not not reproduced. PFA. Checked in safari

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 #5

Updated by Gopika Shaji 3 months ago

From My Booking, when attempting to "Retrieve Your Booking" using the reference number AM102857 and email ID , the process completes up to viewing the Transfer Voucher.

However, after clicking on "View Ticket" and then selecting "View Voucher", an error page is displayed.

This issue is still not resolved.

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 #6

Updated by joby mathew 3 months ago

  • Status changed from Assigned to On hold

need to check after the completion of task : http://redmine2023.caxita.ca/issues/24006

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 #7

Updated by joby mathew 3 months ago

  • Due date changed from 08/28/2025 to 09/05/2025
  • Status changed from On hold to In Progress
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 #8

Updated by joby mathew 3 months ago

  • Status changed from In Progress to On hold
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